QuestBet Fined $80,000 for Ignoring Signs of Gambling-Related Harm

The Victorian Gambling and Casino Control Commission (VGCCC) has imposed an $80,000 fine on online bookmaker QuestBet, highlighting the ongoing regulatory focus on responsible gambling practices. The penalty comes after QuestBet continued to accept bets from a customer exhibiting observable signs of gambling-related distress, a breach of the state’s strict gambling laws.

According to the VGCCC, QuestBet failed to act appropriately when a customer displayed clear indicators of problem gambling. These signs included behavioural and transactional patterns that suggested the individual was struggling to maintain control over their betting activity. Despite these warning signs, the online bookmaker continued to accept wagers, prompting the commission to intervene.

The case underscores gambling operators' responsibility to monitor customer behaviour and actively implement safeguards to prevent harm. This includes identifying at-risk players, providing access to support services, and, where necessary, restricting access to gambling products.

In its official statement, the VGCCC emphasized that gambling providers must prioritize player wellbeing over profits. Accepting bets from individuals who display distress is not only a regulatory violation but also raises significant ethical concerns.

“Operators are legally required to ensure their customers are not exposed to harm. This fine reinforces the importance of compliance and responsible practices in the gambling sector,” the commission stated.

Australia’s regulatory framework requires gambling operators to adopt robust responsible gambling measures. These measures are designed to identify players who may be at risk, provide information about support services, and limit betting activity when necessary.

Tools commonly used by operators include:

• Self-exclusion programs, allowing players to block themselves from gambling platforms voluntarily.

• Deposit and betting limits to help control wagering behaviour.

• Behavioural monitoring systems, which flag signs of problem gambling such as sudden increases in bet amounts or frequency.

Failure to implement these safeguards can result in substantial fines, license reviews, or even suspension of operations, as demonstrated in QuestBet’s case.

The VGCCC’s decision to fine QuestBet sends a clear message to all gambling operators that compliance is non-negotiable. It also highlights the importance of training staff and developing systems that can effectively detect and respond to at-risk behaviour.

Operators are encouraged to exceed the minimum legal requirements and adopt proactive measures to protect their customers. This may include regular audits, enhanced monitoring software, and partnerships with organisations that provide support for problem gambling.

This incident is part of a wider push in Australia to ensure that online gambling remains safe and regulated. As digital betting continues to grow, regulators are increasingly focusing on platforms' responsibility to safeguard vulnerable users.

Experts suggest that incidents like this can serve as learning opportunities for the industry, encouraging greater transparency, accountability, and innovation in responsible gambling practices.

The $80,000 fine against QuestBet is a reminder that responsible gambling is a core obligation for operators, not just a regulatory formality. Online bookmakers must be vigilant in identifying at-risk customers and taking appropriate action to prevent harm.

For players, the case highlights the importance of self-awareness and the availability of support services for those struggling with gambling. For the industry, it reinforces that protecting customer wellbeing is not just ethical—it is legally required.

As online betting continues to expand, regulators like the VGCCC will maintain close oversight, ensuring that operators balance business interests with the safety and wellbeing of their customers.